:root {
  --bg: #f6f7fb;
  --card: #ffffff;
  --text: #0f172a;
  --muted: #64748b;
  --primary: #ff6b6b;
  --primary-dark: #f44336;
  --border: #e2e8f0;
}

* { box-sizing: border-box; }

body {
  margin: 0;
  font-family: "SF Pro Text", "Segoe UI", Arial, sans-serif;
  background: var(--bg);
  color: var(--text);
}

.container {
  width: min(1100px, 92%);
  margin: 0 auto;
}

.support-header {
  background: #0b0b0f;
  color: #fff;
  padding: 24px 0;
}

.brand {
  display: flex;
  align-items: center;
  gap: 14px;
}

.logo {
  width: 48px;
  height: 48px;
  border-radius: 14px;
  background: linear-gradient(135deg, #ff6b6b, #ff9a8b);
  display: grid;
  place-items: center;
  font-weight: 700;
}

.brand-title {
  font-size: 18px;
  font-weight: 700;
}

.brand-subtitle {
  font-size: 13px;
  color: #a0aec0;
}

.support-header .container {
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.ghost-btn {
  border: 1px solid rgba(255,255,255,0.2);
  color: #fff;
  padding: 10px 16px;
  border-radius: 10px;
  text-decoration: none;
}

.hero {
  padding: 40px 0 10px;
}

.hero h1 { margin: 0 0 8px; }
.hero p { color: var(--muted); margin: 0; }

.cards {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));
  gap: 16px;
  margin: 20px 0 40px;
}

.card {
  background: var(--card);
  border-radius: 16px;
  padding: 20px;
  box-shadow: 0 10px 30px rgba(15, 23, 42, 0.06);
}

.section-title h2 { margin: 0; }
.section-title p { margin: 8px 0 0; color: var(--muted); }

.docs-layout {
  display: grid;
  grid-template-columns: 240px 1fr;
  gap: 16px;
  margin-top: 16px;
}

.docs-sidebar {
  background: var(--card);
  padding: 14px;
  border-radius: 14px;
  border: 1px solid var(--border);
  height: fit-content;
}

.docs-sidebar input {
  width: 100%;
  padding: 10px 12px;
  border-radius: 10px;
  border: 1px solid var(--border);
  font-size: 14px;
  margin-bottom: 12px;
}

.docs-categories button {
  display: block;
  width: 100%;
  text-align: left;
  padding: 8px 10px;
  border-radius: 10px;
  border: 1px solid transparent;
  background: transparent;
  cursor: pointer;
  font-size: 14px;
  color: var(--text);
}

.docs-categories button.active {
  background: #fff0f0;
  border-color: #ffc9c9;
}

.docs-list {
  display: grid;
  gap: 12px;
}

.docs-item {
  background: var(--card);
  padding: 16px;
  border-radius: 14px;
  border: 1px solid var(--border);
}

.docs-item a {
  color: var(--text);
  font-weight: 600;
  text-decoration: none;
}

.ticket-form {
  background: var(--card);
  border-radius: 16px;
  padding: 20px;
  margin-top: 16px;
  border: 1px solid var(--border);
}

.ticket-form label {
  display: block;
  font-size: 14px;
  color: var(--muted);
  margin-bottom: 12px;
}

.ticket-form input,
.ticket-form textarea {
  width: 100%;
  padding: 12px;
  margin-top: 6px;
  border-radius: 10px;
  border: 1px solid var(--border);
  font-size: 14px;
  font-family: inherit;
}

.grid-2 {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 12px;
}

.actions {
  display: flex;
  align-items: center;
  gap: 16px;
  margin-top: 10px;
}

.primary-btn {
  background: var(--primary);
  color: #fff;
  border: none;
  padding: 12px 18px;
  border-radius: 12px;
  cursor: pointer;
  font-weight: 600;
}

.status {
  color: var(--muted);
  font-size: 14px;
}

.ticket-result {
  margin-top: 18px;
}

.ticket-message {
  background: var(--card);
  padding: 14px;
  border-radius: 12px;
  border: 1px solid var(--border);
  margin-bottom: 10px;
}

.ticket-reply {
  margin-top: 16px;
  background: var(--card);
  border-radius: 12px;
  border: 1px solid var(--border);
  padding: 14px;
}

.ticket-reply input,
.ticket-reply textarea {
  width: 100%;
  padding: 10px 12px;
  margin-top: 8px;
  border-radius: 10px;
  border: 1px solid var(--border);
  font-size: 14px;
  font-family: inherit;
}

@media (max-width: 860px) {
  .docs-layout {
    grid-template-columns: 1fr;
  }
}

.support-footer {
  margin-top: 60px;
  padding: 20px 0;
  border-top: 1px solid var(--border);
  color: var(--muted);
}

.support-footer .container {
  display: flex;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 8px;
}

.support-footer a { color: var(--muted); text-decoration: none; }

.skeleton {
  color: var(--muted);
}